Frequently Ask Questions
Have any questions? We're here to assist you.
What services do you offer for pets?
We offer a comprehensive range of pet care services including veterinary care, grooming, boarding, training, pet sitting, and emergency care. Our qualified professionals ensure your pets receive the best care possible.
How do I book an appointment?
You can easily book an appointment through our website by selecting your preferred service, choosing an available time slot, and completing the booking form. You can also call us directly or use our mobile app.
What are your operating hours?
We're open Monday to Friday from 8:00 AM to 8:00 PM, and weekends from 9:00 AM to 6:00 PM. Emergency services are available 24/7 for urgent pet care needs.
Do you provide emergency pet care?
Yes, we offer 24/7 emergency pet care services. If your pet has a medical emergency, please call our emergency hotline immediately, and our veterinary team will provide immediate assistance.
What payment methods do you accept?
We accept all major credit cards, debit cards, cash, and mobile payment options like Apple Pay and Google Pay. We also offer payment plans for major procedures and treatments.
Can I track my pet's health records?
Absolutely! We provide a digital pet health portal where you can access your pet's complete medical history, vaccination records, appointment history, and upcoming care reminders.
Do you offer home visits?
Yes, we provide home visit services for certain treatments, elderly pets, or pets with mobility issues. This service is available for vaccinations, basic check-ups, and some treatments.
What should I bring to my pet's first appointment?
Please bring any previous medical records, vaccination certificates, a list of current medications, and any specific concerns about your pet's health or behavior. Also bring a favorite toy or treat to help keep your pet comfortable.
Do you offer grooming services?
Yes, we have professional pet grooming services including bathing, nail trimming, ear cleaning, teeth brushing, and full grooming packages. We cater to all breeds and sizes of dogs and cats.
How far in advance should I book an appointment?
For routine check-ups and non-urgent services, we recommend booking 1-2 weeks in advance. For grooming services, especially during peak seasons, booking 2-3 weeks ahead is advisable. Emergency appointments are available same-day.
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